Diamant Polymer Indonesia

DIAMANT Application Services – On site application : Comprehensive, Effective and Reliable Solution
Wholesome Solution including regular control, production and application by manufacturer.
Varied of Module Service System offer customized each customer needs.

DIAMANT SOLUTION offers on-site application that is customer oriented, dynamic and effective, wherever and whenever you need. Our services includes :

- • Problem identification and product chosen
- • Application executed by excellently trained DIAMANT Technician
- • Guarantee of correct application process
- • On-site problem solving
- • Details documentation of executed works
- • Quality assurance of application by commissioning and with acceptance report
- • Fair invoicing according to effort cost and material consumption

ON-SITE APPLICATION SERVICES
DIAMANT Services caters for worldwide application request for following application:

PT. PANCARAN KARYA ANUGRAH – PANCAKA provide DIAMANT SOLUTION ranging from Technical Consultancy, product availability , reliable delivery time, on-site application and Quality Assurance of application to ensure customer to get benefit of DIAMANT product.

DIAMANT SOLUTION Module Services option
We offer various modular services system tailor made to individual user’s scope of need, including DIAMANT SUPERVISION and DIAMANT FULL SERVICES to ensure customer’s satisfaction in regards to DIAMANT product application.

		Product Delivery / Product Only	Product Delivery + Supervisory	Product Delivery + Installation Services
1	PRODUCT
1	Product Liability Genuineness product, guarantee delivery time	√	√	√
2	SERVICES
	Consultation + suggestion for appropriate product & accessories over by phone and e‐Mail	√	√	√
	Survey + Develop solution concepts + Application demonstration on customer office/ workshop	√	√	√
	Supervisory on installation site	X	√	X
	Installation work on installation site	X	X	√
	Completely Process Description (documentation)	X	X	√
	Quality Assurance and Acceptance protocol	X	X	√
	Detailed technical expertise on installation site	X	X	X
3	WARRANTY
	Application Warranty	X	X	√
	Durability Warranty up to 50 years*	X	X	√
4	CHARGE
	Service Charge	X	√	√
	Product Charge	Per Unit	Per Unit	Per Usage
* Warranty depends on problem identification and chosen products ** For Gap Compensation, Modular service offer is limited only DIAMANT FULL SERVICES to ensure best result of application.

Service start from Beginning: Conceptual Solution and Individual Solutions

Technical application in metalworking required pinpoint solution and non-compromising orientation fits matched with user need. Together with user, DIAMANT provide solution long before application begins, including:

- • Problem identification and development of solution concepts
- • Comprehensive, user-oriented advice
- • Compilation of individually matching product ranges with the appropriate accessories
- • On-site user workshop – as customer request.

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